Terms of service

TERMS OF SERVICE

Last updated: August 24, 2026

These Terms of Service govern your access to and use of the GABYGA online store and your purchase of products from us.

GABYGA is operated by:

“Gaby-ga couture” LTD
Company registration number: 201639634
VAT number: BG201639634
Registered business address:
43A Rodopski Izvor Street, Apartment 8
Borovo, Sofia 1680
Bulgaria

Email: gabygacouture70@gmail.com

By visiting our online store, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before making a purchase.

Nothing in these Terms limits any mandatory consumer rights granted to you under applicable law.

1. Our online store

Our store is hosted by Shopify, which provides the ecommerce platform that allows us to offer and sell our products.

These Terms apply to all visitors, customers, and users of the website.

You must be legally capable of entering into a binding contract to place an order. If you are under the legal age of majority in your country, an order must be placed with the authorization and involvement of a parent or legal guardian.

1. Our products

GABYGA creates boutique clothing, accessories, hand-painted silk pieces, and other handmade or small-production items.

We make every reasonable effort to describe and photograph our products accurately. However, please be aware that:

• Colors may appear slightly different depending on the screen, lighting, or device used.

• Natural fabrics may have small variations in texture, weave, shade, or surface appearance.

• Linen naturally has visible slubs, irregularities, and variations that are part of the fabric and are not considered defects.

• Hand-painted and handmade products may have slight variations that make each piece unique.

• Garment measurements may vary slightly because of the handmade production process.

• Pattern placement may differ from the photographs when printed, patterned, or hand-painted fabrics are used.

Please review the product description, material information, measurements, size chart, processing time, and care instructions before placing an order.

1. Sizes and measurements

Customers are responsible for reviewing the size chart and selecting an appropriate size before purchasing.

If you are unsure which size to order, you may contact us at gabygacouture70@gmail.com before completing your purchase.

Sizes up to and including 3XL are considered standard sizes when offered in the product listing.

The following are considered personalized or custom-made orders:

• Sizes above 3XL

• Garments made according to individual body measurements

• Changes to the original design

• Changes to the standard garment length

• Other alterations requested by the customer and agreed to by GABYGA in writing

Customers are responsible for providing accurate measurements and customization instructions. GABYGA is not responsible for fit issues resulting from inaccurate measurements supplied by the customer.

1. Orders and contract formation

After placing an order, you will receive an electronic order confirmation. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A binding sales contract is formed when we accept the order and begin processing it or send confirmation that the order has been accepted.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• Incorrect product or pricing information

• Suspected fraud or unauthorized payment

• Inability to verify billing or delivery information

• Product or material unavailability

• Delivery restrictions

• An unreasonable or technically impossible customization request

• A clear error in the order or website information

If we cancel an order after payment has been collected, we will refund the amount paid to the original payment method.

1. Prices, VAT, and payment

Product prices are displayed in the currency selected or available for your market.

VAT is included in prices displayed to customers within the European Union, where applicable.

Payment must be completed using one of the payment methods offered at checkout. Available payment methods may vary depending on the customer’s country or region.

Payments are processed securely through Shopify and the applicable payment provider. GABYGA does not normally receive or store complete payment card details.

We reserve the right to correct accidental pricing or product information errors. If an error affects an order you have already placed, we will contact you and provide the option to confirm the corrected order or receive a full refund.

1. Processing times

Standard orders are normally prepared and dispatched within 1–5 business days.

Personalized and custom-made orders are normally prepared and dispatched within 1–10 business days.

Business days do not include Saturdays, Sundays, or Bulgarian public holidays.

If an order requires additional production time, we will contact the customer using the email address provided with the order.

1. Shipping and delivery

Orders within Bulgaria are shipped with Speedy or Econt. International orders are normally shipped with DHL Express.

Estimated delivery after dispatch:

• Bulgaria with Speedy or Econt: approximately 1–2 business days

• International delivery with DHL Express: approximately 1–3 business days

Delivery times are estimates and are not guaranteed. Delays may occur because of customs procedures, incorrect address information, public holidays, severe weather, carrier disruption, remote delivery locations, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, telephone number, and other information required by the carrier.

Further information is available in our Shipping Policy.

1. Shipping rates

We offer free standard shipping within Bulgaria.

International orders are subject to a fixed shipping charge based on the destination. The applicable delivery price is displayed at checkout before payment is completed.

Shipping promotions, free-shipping thresholds, and delivery prices may be changed from time to time. The shipping terms displayed at checkout when the order is placed will apply to that order.

1. Duties and import taxes

VAT is included for orders delivered within the European Union, where applicable.

Orders delivered to the United States are shipped Delivered Duty Paid (DDP). Applicable United States import duties and taxes are prepaid by GABYGA so that the customer should not be charged additional import fees upon delivery.

For destinations outside the European Union and the United States, local customs duties, import taxes, brokerage charges, or other fees may apply. Unless otherwise stated at checkout, these charges are determined by the destination country and are the customer’s responsibility.

Customers must comply with the customs and import requirements of the destination country.

1. Returns and refunds

Eligible standard products may be returned under our 14-day return procedure.

You must notify us within 14 days from the date the order is delivered if you wish to exercise your right to return an eligible item. After notifying us, the item must be sent back within the following 14 days.

Before returning an item, contact us at gabygacouture70@gmail.com and include your order number.

Returned products must be:

• Unworn and unused, except for reasonable fitting

• Unwashed and unaltered

• Free from stains, makeup, perfume, smoke, body odors, pet hair, or other signs of use

• Returned with their original tags, where supplied

• Securely packaged to prevent damage in transit

Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

Please consult our Return & Refund Policy for the complete return instructions, exclusions, refund conditions, and return address.

1. Personalized and custom-made products

Products made to the customer’s individual specifications are not eligible for ordinary cancellation, return, or exchange when the applicable law provides an exception for personalized goods.

This includes:

• Sizes above 3XL

• Items made to individual measurements

• Changes to the original design

• Alterations to the standard length

• Other individually agreed modifications

This exclusion does not apply when a personalized product is defective, damaged, incorrect, or does not correspond to the specifications agreed in writing.

Your statutory rights regarding defective or non-conforming products remain unaffected.

1. Exchanges

We do not offer direct exchanges.

If you would like a different standard size, color, or product, please follow the return procedure for the original eligible item. After the return is accepted, you may place a new order for your preferred product.

1. Defective, damaged, or incorrect products

Please inspect your order after delivery.

If your item arrives defective, damaged, or different from what you ordered, contact us as soon as reasonably possible at gabygacouture70@gmail.com. Include your order number, a description of the issue, and clear photographs where appropriate.

If the claim is confirmed, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, price reduction, or refund.

GABYGA will cover reasonable return shipping expenses for confirmed defective, damaged, or incorrect products.

1. Failed delivery and unclaimed parcels

Customers are responsible for monitoring the tracking information and being available to receive the shipment.

If a parcel is returned to us because of:

• An incorrect or incomplete address provided by the customer

• Repeated unsuccessful delivery attempts

• Failure to collect the parcel

• Refusal to accept delivery

• Failure to cooperate with lawful customs requirements

we will contact the customer after receiving the parcel.

Where permitted by law, the original delivery costs and any additional return-to-sender charges may be deducted from the refundable amount. Personalized items remain subject to the personalized-order conditions in these Terms.

1. Cancellations before dispatch

If you wish to cancel an order, contact us immediately at gabygacouture70@gmail.com.

We will try to accommodate the request, but cancellation is not guaranteed once production, personalization, alteration, packing, or dispatch has begun.

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

1. Product care

Customers must follow the care instructions provided in the product description, on the product label, or with the order.

GABYGA is not responsible for damage caused by:

• Failure to follow the care instructions

• Incorrect washing, drying, ironing, or dry cleaning

• Normal wear and tear

• Improper storage

• Accidental damage

• Unauthorized alteration or repair

• Use of unsuitable detergents, chemicals, or treatments

This provision does not limit your rights regarding a product that was defective or non-conforming at the time of delivery.

1. Intellectual property

All content displayed through the GABYGA store, including designs, product models, photographs, artwork, hand-painted motifs, text, graphics, logos, videos, and other creative materials, is owned by or licensed to “Gaby-ga couture” LTD and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, commercially use, or create derivative works from our content or designs without prior written permission.

Purchasing a product does not transfer intellectual property rights in its design, artwork, photographs, or other creative elements.

1. Prohibited use

You must not use our website or services:

• For unlawful or fraudulent purposes

• To violate intellectual property rights

• To transmit malware, harmful code, or disruptive material

• To collect or misuse another person’s personal information

• To interfere with the security or operation of the website

• To place fraudulent orders or make unauthorized payments

• To misrepresent your identity or contact information

• To engage in abusive, threatening, or discriminatory conduct

We may restrict access or cancel an order when reasonably necessary to protect our customers, business, or website.

1. Third-party services and links

Our store may use or link to services operated by third parties, including Shopify, payment providers, couriers, social networks, and other service providers.

We are not responsible for the content, availability, or independent practices of third-party websites. Your use of third-party services may also be governed by their own terms and privacy policies.

1. Website availability and accuracy

We make reasonable efforts to keep the website accurate, secure, and available. However, we do not guarantee that access will always be uninterrupted or error-free.

We may update, suspend, or discontinue website features when reasonably necessary for maintenance, security, operational, or legal reasons.

Nothing in these Terms excludes responsibility for information that we are legally required to provide accurately.

1. Limitation of liability

To the maximum extent permitted by applicable law, GABYGA is not responsible for indirect or unforeseeable losses that are not a direct result of our breach.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, death or personal injury caused by negligence, or mandatory consumer rights.

For consumers, our liability remains subject to all protections provided by applicable consumer law.

1. Events outside our control

We are not responsible for delay or failure caused by events outside our reasonable control, including natural disasters, severe weather, strikes, transport disruption, customs delays, government measures, war, civil disturbance, epidemics, telecommunications failure, or interruption of essential services.

If such an event materially affects your order, we will take reasonable steps to inform you and minimize the delay.

1. Privacy

Our collection and use of personal information are governed by our Privacy Policy. By using the store, you acknowledge that your information will be processed as described in that policy.

1. Changes to these Terms

We may update these Terms to reflect changes to our products, services, business practices, or legal requirements.

The version in effect at the time an order is placed will normally apply to that order. Updated Terms will be published with a revised “Last updated” date.

1. Governing law and consumer protection

These Terms and purchases from GABYGA are governed by Bulgarian law.

If you are a consumer living in another country, this choice of law does not deprive you of any mandatory consumer protections provided by the law of your country of residence.

We encourage customers to contact us first so that we can try to resolve any concern directly.

Consumers may also have the right to submit a complaint to the competent consumer protection authority or use an applicable alternative dispute resolution procedure.

1. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply.

1. Contact information

Questions about these Terms of Service may be sent to:

GABYGA
Operated by “Gaby-ga couture” LTD
Company registration number: 201639634
VAT number: BG201639634

Registered business address:
43A Rodopski Izvor Street, Apartment 8
Borovo, Sofia 1680
Bulgaria

Email: gabygacouture70@gmail.com