Privacy policy

PRIVACY POLICY

Last updated: August 24, 2026

GABYGA respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our online store, place an order, contact us, subscribe to our communications, or otherwise use our services.

GABYGA is operated by “Gaby-ga couture” LTD, a company registered in Bulgaria.

Company information:

“Gaby-ga couture” LTD
Company registration number: 201639634
VAT number: BG201639634
Registered business address:
43A Rodopski Izvor Street, Apartment 8
Borovo, Sofia 1680
Bulgaria

Email: gabygacouture70@gmail.com

For the purposes of applicable data protection law, including the General Data Protection Regulation (GDPR), “Gaby-ga couture” LTD is the data controller of your personal information.

1. Personal information we collect

Depending on how you interact with our store, we may collect the following information:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and transaction information

• Products, sizes, colors, measurements, and customization details selected or provided by you

• Communications you send to us

• Returns, refunds, and customer service information

• Marketing preferences

• IP address

• Browser type, device type, operating system, and language

• Information about how you use and navigate our website

• Cookie identifiers and similar technical information

If you place a personalized or made-to-measure order, we may also collect body measurements and other information that you voluntarily provide for the purpose of producing the requested garment.

Payment information is processed securely by Shopify and the payment providers available at checkout. We do not normally receive or store your complete payment card details.

1. How we collect personal information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return, or subscribe to marketing communications

• Automatically through cookies and similar technologies when you visit our online store

• From Shopify and the payment provider used to complete your purchase

• From delivery companies when they provide tracking or delivery information

• From service providers that assist us in preventing fraud, operating our store, or providing customer support

1. How we use your personal information

We use your personal information to:

• Process and fulfill your orders

• Produce standard, personalized, or made-to-measure garments

• Process payments, refunds, and returns

• Arrange delivery and provide tracking information

• Communicate with you about your order

• Respond to questions and customer service requests

• Verify transactions and help prevent fraud

• Maintain business, tax, and accounting records

• Comply with legal and regulatory obligations

• Improve our products, services, and online store

• Understand how customers use our website

• Send marketing communications when you have given consent or when otherwise permitted by law

• Protect our legal rights and the security of our business and customers

1. Legal grounds for processing

Under the GDPR, we process personal information using one or more of the following legal grounds:

Contract

We process your information when it is necessary to accept, prepare, deliver, return, or refund an order or to provide a service requested by you.

Legal obligation

We process and retain certain information when required by tax, accounting, consumer protection, customs, or other applicable laws.

Legitimate interests

We may process information when necessary for our legitimate business interests, including operating and improving our store, providing customer service, maintaining security, preventing fraud, and protecting our legal rights. We consider and balance these interests against your rights and privacy.

Consent

We rely on your consent for optional marketing communications and for non-essential cookies where consent is required. You may withdraw your consent at any time.

1. How we share personal information

We share personal information only when necessary to operate our store, provide our services, or comply with the law.

Your information may be shared with:

• Shopify, which hosts and operates our online store

• Payment processors and financial institutions

• DHL Express for international deliveries

• Speedy or Econt for deliveries within Bulgaria

• IT, website hosting, security, analytics, and customer service providers

• Accountants, professional advisers, and other business service providers

• Government, tax, customs, regulatory, or law-enforcement authorities when legally required

• A successor or acquiring business in connection with a lawful merger, sale, or reorganization

Delivery companies receive only the information reasonably necessary to deliver your order, such as your name, address, telephone number, email address, and shipment details.

We do not sell your personal information for money.

1. Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide its ecommerce platform, checkout, security, fraud prevention, and related services.

Shopify may process information in countries other than the country in which you live. You can learn more about Shopify’s privacy practices at:

https://www.shopify.com/legal/privacy

1. International data transfers

Some of our service providers, including Shopify and international delivery or technology providers, may process personal information outside Bulgaria or the European Economic Area.

Where required, appropriate safeguards are used for international data transfers, such as adequacy decisions, standard contractual clauses, or other legally recognized transfer mechanisms.

1. Cookies and similar technologies

Our online store uses cookies and similar technologies to:

• Operate essential website and checkout functions

• Remember your preferences and shopping cart

• Maintain website security

• Understand website traffic and performance

• Improve the customer experience

• Measure marketing performance where enabled

Essential cookies are necessary for the website to function. Non-essential analytics or advertising cookies will be used in accordance with applicable consent requirements.

Where available, you can manage your cookie preferences through the cookie banner or privacy settings displayed on our website. You can also control cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

1. Marketing communications

We will send promotional emails only when you have consented or when otherwise permitted by applicable law.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us at gabygacouture70@gmail.com.

Unsubscribing from marketing will not prevent us from sending essential messages concerning an existing order, payment, delivery, return, or customer service request.

1. Data retention

We retain personal information only for as long as necessary for the purposes described in this policy.

Certain order, transaction, invoice, tax, customs, and accounting information may be retained for the period required by Bulgarian and European law. Other information is deleted or anonymized when it is no longer necessary, unless it must be retained to establish, exercise, or defend a legal claim.

1. Your privacy rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion of your information

• Request restriction of processing

• Object to certain processing based on legitimate interests

• Withdraw consent at any time

• Request a portable copy of information you provided to us

• Object to direct marketing

• Submit a complaint to a competent data protection authority

These rights may be subject to legal limitations. For example, we may need to retain certain transaction and accounting records even after receiving a deletion request.

To exercise your rights, contact us at gabygacouture70@gmail.com. We may need to request information necessary to verify your identity before completing your request.

If you are located in the European Economic Area, you also have the right to lodge a complaint with the data protection authority in your country. As our company is established in Bulgaria, you may contact the Bulgarian Commission for Personal Data Protection.

1. Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

1. Children’s privacy

Our online store is not intended for children, and we do not knowingly collect personal information from children. Purchases must be made by adults or with the involvement and authorization of a parent or legal guardian.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and delete the information where required.

1. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy, content, or security practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

1. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our business, services, legal requirements, or technology. The revised policy will be published on our website with an updated “Last updated” date.

1. Contact us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to make a complaint regarding the handling of your personal information, contact us at:

GABYGA
Operated by “Gaby-ga couture” LTD
Company registration number: 201639634
VAT number: BG201639634

Registered business address:
43A Rodopski Izvor Street, Apartment 8
Borovo, Sofia 1680
Bulgaria

Email: gabygacouture70@gmail.com