Refund Policy

Draft prepared by Claude · November 5, 2026 · Please have a lawyer or accountant review it before publishing.

Last updated: November 5, 2026

This Refund Policy applies to purchases made on gabygashop.com. GABYGA is operated by "Gaby-ga couture" LTD, a company registered in Bulgaria (company registration number 201639634, VAT number BG201639634). This policy should be read together with our Shipping Policy.

1. Returns of ready-to-ship items

You may return a ready-to-ship item within 14 days of receiving it, without giving a reason.

To start a return, email us at gabygacouture70@gmail.com before sending anything back. Include your order number and the items you wish to return. We will reply with confirmation and instructions.

Returned items must be unworn, unwashed, undamaged and in their original condition, with any tags and packaging included. We may reduce your refund if an item has been worn, washed or damaged beyond what is needed to examine it.

Please send the item with tracking, within 14 days of telling us that you wish to return it, to:

GABYGA – Returns 19 Sveta Petka Bulgarska Street Dragalevtsi, Sofia 1415 Bulgaria

We do not accept returns sent with cash on delivery.

2. Personalized and made-to-measure items

Some of our pieces are made specifically for you. An order is considered personalized if it involves sizes above 3XL, individual body measurements, changes to the original design, or alterations to the standard garment length.

Because these items are made to your individual specifications, they cannot be returned, exchanged or refunded, and the 14-day right of withdrawal does not apply to them.

This does not affect your legal rights. If a personalized item arrives defective, damaged or does not match the specifications agreed in writing, contact us at gabygacouture70@gmail.com within 14 days of delivery with your order number and clear photographs, and we will arrange a repair, replacement or refund.

Before we begin production, we will confirm your measurements and specifications by email. Please check them carefully, as we cannot accept returns for sizing errors based on information provided by the customer.

3. Exchanges

We do not offer direct exchanges. If you would like a different size, color or item, please return the original product following the procedure above. Once your return has been accepted, you may place a new order for the item you prefer.

4. Refunds

Once we receive your returned item, we will inspect it and notify you by email whether the return is accepted.

If the return is accepted, we will refund you to the original payment method no later than 14 days after you informed us of your decision to return the item. We may wait to issue the refund until we have received the item or you have provided proof that you have sent it back, whichever is earlier.

The refund includes the price of the returned items and the cost of the original standard delivery, if you paid for it. It does not include the cost of any more expensive delivery method you may have chosen.

Please allow several business days for the refunded amount to appear in your account. The exact timing depends on your bank, card issuer or payment provider and is outside our control. If more than 10 business days have passed since we confirmed your refund, please contact us at gabygacouture70@gmail.com.

5. Return shipping costs

You are responsible for the cost of returning an item, unless it is defective, damaged or incorrect. If an item is defective, damaged or incorrect, contact us and we will cover the reasonable cost of returning it.

We recommend using a tracked service and keeping proof of postage. We are not responsible for returns that are lost or damaged in transit back to us.

6. Defective, damaged or incorrect items

If your parcel arrives damaged, or the item is defective or not what you ordered, please contact us at gabygacouture70@gmail.com as soon as possible. Keep the packaging and send us your order number and clear photographs. We will contact the carrier and offer a repair, replacement or refund.

You also keep all rights that you have under the law that applies to you, including the legal guarantee for goods that are not in conformity with the contract.

7. Unclaimed, refused or returned parcels

If a parcel is returned to us because of an incorrect address, failed delivery attempts, failure to collect it, refusal of delivery or unpaid import charges, return-to-sender and additional shipping costs may be deducted from your refund where permitted by law.

8. Duties, taxes and shipping

VAT is included in the product prices for orders delivered within the European Union. Orders delivered to the United States are shipped Delivered Duty Paid (DDP), with applicable import duties and taxes prepaid by GABYGA. For other destinations, local duties, import taxes or brokerage fees may apply and are the responsibility of the customer. Details about processing times, carriers and delivery estimates are in our Shipping Policy.

9. Contact

GABYGA Operated by "Gaby-ga couture" LTD Email: gabygacouture70@gmail.com