Shipping policy

SHIPPING POLICY: 

All GABYGA orders are carefully prepared and shipped from Sofia, Bulgaria.

Processing times :

• Standard orders: 1–7 business days

• Personalized orders: 1–10 business days

Personalized orders include sizes above 3XL, individual measurements, changes to the original design, and alterations to the standard garment length.

Processing time is separate from delivery time. Business days do not include weekends or Bulgarian public holidays.

 Shipping within Bulgaria: 

We offer free standard delivery within Bulgaria with Speedy or Econt.

Estimated delivery after dispatch: 1–3 business days.

International shipping

International orders are shipped with DHL Express.

Estimated delivery after dispatch: 1–3 business days.

A fixed shipping rate based on the destination is displayed at checkout before payment.

Delivery times are estimates. Customs procedures, public holidays, severe weather, remote locations, or carrier disruption may cause delays outside our control.

VAT, duties, and taxes :

VAT is included for orders delivered within the European Union.

Orders delivered to the United States are shipped DDP. Applicable US import duties and taxes are prepaid by GABYGA, so customers should not normally be charged additional import fees upon delivery.

For other destinations outside the European Union, local duties, import taxes, or brokerage fees may apply. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

 After dispatch, you will receive an email with tracking information.

Please provide a complete and accurate delivery address, postal code, email address, and telephone number. GABYGA is not responsible for delays or failed delivery caused by incorrect information provided by the customer.

If you notice an address error, contact us immediately. Address changes may not be possible after dispatch.

Lost or damaged parcels :

If your parcel appears to be lost or arrives damaged, contact us at gabygacouture70@gmail.com.

For damaged deliveries, please keep the packaging and send us your order number and clear photographs. We will contact the carrier and assist with an appropriate solution.

Unclaimed or refused parcels :

If a parcel is returned because of an incorrect address, unsuccessful delivery attempts, failure to collect it, refusal of delivery, or unpaid import charges, return-to-sender and additional shipping costs may be deducted from the refund where permitted by law.

Returns:

Before returning an item, contact us at gabygacouture70@gmail.com.Approved returns must be sent with tracking to:

GABYGA – Returns
19 Sveta Petka Bulgarska Street
Dragalevtsi, Sofia 1415
Bulgaria

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We do not accept returns sent with cash on delivery.

Contact:

GABYGA
Operated by “Gaby-ga couture” LTD
Email: gabygacouture70@gmail.com